They define the main principles of business relations between the seller as the operator of the online store and the buyer.

By confirming and sending the order, the buyer confirms that he has read these general terms and conditions and agrees with them.

Identification of the contracting parties

Seller (online store operator :
ISG Company s.r.o., registered office: Palanók 1, 949 01 Nitra, ID number: 51 313 791, VAT number: 2121144234
, VAT number: 212 1144234 ISG Company s.r.o. is registered in OR OS Nitra in the Sro section, in insert number 54472/N

Contact information:
Mobile: 0911 221 855
(hereinafter "seller")

Physical/legal person who entered into a business relationship with the seller/sending an order through the online store

(hereinafter referred to as "Buyer")

1. The buyer orders the goods through the shopping basket of the online store; in case the buyer orders the goods by e-mail or telephone, such order must be confirmed by the seller to the buyer by e-mail. Confirmation (of the order) by the seller leads to the conclusion of the purchase contract (hereinafter referred to as the "contract"). Sending the order and the buyer is binding.

2. The delivered goods must include an invoice with the following details:
- subject of purchase / sale, product specification, number of pieces, price per unit of measure, total order price, postage/transportation price, method of payment and delivery
- buyer identification: for a natural person, first and last name, telephone number, e-mail address, delivery address; - for a legal entity, business name, contact person, ID number, VAT number and/or VAT number/ for the VAT payer/, e-mail address, billing address and delivery address, if they are different.

3. All information about the order will be communicated to the buyer by email / confirmation of its acceptance by the online store with the approximate date of its delivery, or additional information about the order/. When making a purchase, the buyer has information about the availability of the goods on the website of the online store.

4. The seller reserves the right to change prices, while the buyer purchases goods at the price that is valid at the time the order is sent.
5. Sales promotions are always valid until stocks last, unless explicitly stated otherwise on the website.

6. Cancellation of the order (cancellation of the order) must be done by the buyer in writing /by email/. The cancellation of the order must contain the name of the orderer as the buyer, the order number, the contact details of the buyer and the name of the product whose order is being cancelled.

7. In the event that the goods have already been paid by the buyer /in whole or in part/, the seller will return this amount to the buyer by transfer to the same account (IBAN) from which the payment was made within 5 working days from the day following the day of receipt of the cancellation of the order, or to the buyer's address within 14 calendar days from the day following the day of receipt of order cancellation. If the buyer requires payment to the account (IBAN, this information must be provided in the order cancellation.

8. The seller reserves the right to cancel the order in the event that the buyer provided incorrect information in the order and cannot be contacted, as well as in the event that the goods cannot be delivered due to discontinued production or dis

distribution of the ordered goods, or if the ordered goods were returned to the seller as undeliverable or not collected within the collection period.

9. Pursuant to the provisions of § 7 of the Act on Consumer Protection in the Sale of Goods or Provision of Services on the Basis of a Contract Concluded at a Distance or a Contract Concluded Outside the Seller's Premises and on Amendments to Certain Acts (Act No. 102/2014 Coll.), the buyer has ( if he is a consumer) the right to withdraw from the contract concluded in this way without giving a reason within 14 days from the day of receipt of the goods.

10. Withdrawal from the contract by the buyer must be in writing and must contain the order number, and account numbers (IBAN) or addresses for the return of the purchase price paid for the purchased goods; above, the buyer is obliged to send the seller registered mail together with the proof of purchase to the seller's address indicated on the tax document.

11. The seller will return the paid purchase price in the manner in which the payment for the goods was made,/this also includes card payments/ within 14 calendar days. The period according to the previous sentence begins on the day of delivery of the withdrawal of the purchased goods to the seller.

12. After receiving the goods, the buyer has the right to unpack them and try them on in a similar way as when buying in a traditional brick-and-mortar store. The consumer is entitled to try the purchased goods for the purpose of their assessment, i.e. within the treatment necessary to determine the properties and functionality of the goods. In the event that the goods are returned in a condition other than intact, the seller is entitled to demand from the buyer compensation for the costs associated with restoring the goods to their original condition and damage to the goods (e.g. incomplete contents, worn or dirty goods, detached top protective film... .).

• In the case of a buyer - consumer, the latter cannot withdraw from the contract in the case of a purchase defined in § 7 paragraph 6 of the above-mentioned Act No. 102/ 2014 Z.z..

13. In the case of a buyer who is not a consumer according to § 2 Act no. 250/2007 Coll. on consumer protection, the provisions of Act No. 513/1991 Coll. Commercial Code as amended. In the event that the goods are purchased by a person in connection with his business activity (which is determined by the identification number on the purchase document), the right to withdraw from the purchase contract does not arise, as the Commercial Code does not allow this option.

1. The seller undertakes to deliver the type and quantity of goods exactly according to the buyer's order and at the agreed price.

2. The seller undertakes to adequately pack and send the goods in the agreed manner within the agreed period. The shipment of the ordered goods with the specified availability in the supplier's warehouse is usually carried out within 5-7 working days from the confirmation and payment of the order.

3. If the buyer orders several types of goods with different availability, the seller will agree with him on the next procedure - dividing the order or waiting for the order to be completed /until all ordered items are in the seller's warehouse/.

4. In exceptional cases, especially for multi-item orders, the actual shipping time may be longer than stated, about which the buyer will be informed by the seller immediately during the processing of the order by the automated system.

5. The buyer undertakes to take over the ordered goods and pay the agreed purchase price for them.

Payment methods:
- Payment by bank transfer, Payment card, Payment with payment buttons through the payment gateway. Order processing begins on the day the order is credited to the seller's account.

6. The place of collection is specified by the buyer in the order, and the goods are considered delivered by delivery to the place of collection specified by the buyer. The delivery (and the subject of the purchase) does not include the installation of the goods, unless the seller and the buyer agree otherwise.


7. Transport to the place of collection is provided by the seller. Shipping costs vary according to the chosen delivery method. When receiving the shipment, check carefullyIf the package is damaged, jit is necessary to sign the delivery note from the delivery person, either in the form of a paper document or in electronic form (PDA), with the mark PACKAGE VISIBLY DAMAGED. You can find more information about the options for transporting goods to the destination in the section Transport and payments.

8. The shipment of goods always includes a tax document, which also serves as a warranty card.

9. The ordered goods are invoiced exclusively in EURO.

10. The seller is not responsible for late delivery of ordered goods caused by the carrier, also for damage to the shipment caused by the carrier, possible non-delivery of goods that occurred as a result of circumstances for which the seller is not responsible, e.g. delays by the manufacturer (seller's supplier) due to any restriction or cancellation of distribution rights or other unforeseeable obstacles.

11. Goods marked REFURBISHED /RENEWED/: these are goods returned within the legal period or goods exhibited. Some are sold with slightly damaged packaging or with the original packaging opened. All products have been checked, include the brand's official warranty and are in working condition. According to status, they are classified as:

  • REFURBISHED A + / Perfect: products are in perfect condition, their original packaging may have been opened, damaged or replaced by another in very good condition.

  • REFURBISHED A / As New: products that are in flawless condition, as new, their original packaging may be opened, damaged or replaced by another package.

  • REFURBISHED B / Very good : the products are in very good condition with possible minor aesthetic flaws and their original packaging may have been opened or damaged.

  • REFURBISHED C / Good condition: the products are in very good condition with possible aesthetic flaws and their original packaging could be open or damaged.

  • REFURBISHED D / Correct: the products are in good condition, with possible aesthetic defects and without accessories, in perfect condition in working condition and their original packaging may have been opened or damaged.


The currently valid rates are determined according to the currently valid price lists of carriers.

The minimum order price considering the ratio of the price of the ordered goods and the shipping costs is currently €20 without VAT.

Main carriers for SR.

GLS and DPD usual delivery time 4-6 working days.

Orders up to €30 without VAT, the shipping price is €4.8 without VAT

Orders from €30-70<span s

tyle="font-size: 14.6667px;">without VAT, the shipping price is €3.5 without VAT

Transportation prices are indicative and change according to the current price lists of carriers.


Content presented on this website
< span style="font-size: 11pt;"> (hereinafter referred to as the website) anywhere else is subject to express consent the owner of this website, which is the seller - the content of this website cannot be presented without his prior written consent. Information on the website</a > are processed by the seller as the owner in the best faith of its correctness. Misuse of information from this portal, however, is not subject to the responsibility of the seller as the owner of the website.

Where on the website you will provide your data, which is classified as personal data according to Act no. 122/2013 Coll. on the protection of personal data, they will be treated in accordance with this law and may only be used for activities related to the operation of this website and marketing and business activities related to this website. All your data will be processed for an indefinite period of time, which will expire in case of withdrawal of your consent /you can do this by e-mail based on the contact data provided on this website/.

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On February 1, 2016, Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws. The aim of this law is to create a new possibility for consumers to resolve their dispute with the seller quickly, efficiently, less formally and above all free of charge, or with only minimal costs. It is about reaching an amicable solution, or agreement between the consumer and the seller on the resolution of the dispute, which becomes a binding legal basis after both parties agree to its wording.

Supervisory body:
Slovak Trade Inspection
Inspector of the Slovak Trade Inspection in Nitra for the Nitrian Region
Staničná 9                                                                                                        9
4901 Nitra