Return policy

Complaint policy of the trading company ISG Company s.r.o.

In accordance with the provisions of Act No. 102/2014 Coll.on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the seller's premises and § 619 to 627 of the Act no. 40/1964 Coll. Civil Code, published by ISG Company s.r.o. ID number: 53 805 291, with registered office at Palanok 1, 949 01 Nitra, registered in the Commercial Register of the District Court of Nitra, section Sro, insert number 54472 / N - (hereinafter referred to as the "seller") this Complaints Policy of the trading company ISG Company s.r.o. (Hereinafter referred to as the "complaints procedure").

This complaint policy is an integral part of the general business conditions of the business entity ISG Company strong>s.r.o., with registered office: Palánok 1, 94901 Nitra, ID: 53 805 291 (hereinafter referred to as "the seller"), located on the web interface of the seller's store (www.megashopbox.eu), which regulates the procedure of contractual parties when applying for a claim for goods purchased on the shop's web interface by the buyer (hereinafter referred to as the "Complaints Procedure").

PART I
Validity and scope of the complaint procedure

Article 1
The complaints procedure regulates the conditions, scope and the method of exercising the right from liability for defects of mobile telephone devices or other electronic communication devices, their accessories and additional equipment to them (hereinafter referred to as "devices"), for which a warranty was provided and which were purchased by consumers (hereinafter referred to as "buyers") ) in accordance with the relevant provisions of the Civil Code on the sale of goods in a store from the trading company ISG Company s.r.o. it also determines the places to which the buyer can exercise his right to claim and have the defects removed that occur on them after they have been taken over during the warranty period or that they should have had when they were taken over by the buyer as this right from liability for defects related rights and obligations of the ongoing and the buyer. The provision of the complaint procedure is also submitted for other devices, their accessories and additional equipment for them, which are purchased by the buyer in accordance with the provisions of the Civil Code on the sale of goods in a store from a trading company /span>ISG Company s.r.o. or at the point of sale of the trading company ISG Company Ltd. , whereas, unless something else follows from one provision of the complaints procedure, if a device is mentioned in the provision of the complaints procedure, this also means other equipment, its accessories and additional equipment to it, as defined above in this sentence.

If it is a buyer who is not a consumer according to §2 of Act no. .250 / 2007 Coll. on consumer protection, regarding the validity of liability for the previous provisions of Act No. 513 / 1991 Coll. Commercial Code as amended.

Article 2
1. The buyer, the business company ISG Company s.r.o. as a seller in all its sales points when exercising the right from liability for defects of devices, their accessories and additional equipment to them, who buy acquired a purchase from ISG Company s.r.o. as taking place in its sales network, when handling complaints and when removing defects that occur on them after they have been taken over during the warranty period and defects that they had when taken over by the buyer. ( Unless something else follows from one provision of the complaints procedure, the term "defect" also means a defect that exists at the time the device, its accessories or additional equipment is taken over by the buyer.)

2. In the event that there is a provision (also in the sense of the previous sentence) the right to claim regarding missing parts when taking over the device, its accessories and additional equipment to it / the buyer, under the term "warranty period" in the following text, unless it follows from another provision anything else, means a period of 24 months from the day they are taken over by the buyer.

3. When dealing with buyer complaints according to the previous point, the sales points of the trading company ISG Company s.r.o., which are not an organizational part of it, in relation to buyers, or also to relevant state administration bodies and interest associations for consumer protection, on behalf of the business ISG Company s.r.o., in its name and on its account.

Article 3
Definitions

The terms used in this complaint procedure mean the purpose of its application:
a) seller - trading company ISG Company s.r.o.; this also applies if the device, its accessories and additional equipment to it, which the buyer bought from its sales representative, if the latter sold it to him from its ownership, on behalf of the trading company ISG Company s.r.o., in in its name and on its account; while this fact must be evident from the accounting or relevant other documents, which the sales representative is required to issue and confirm to the buyer at the spa, which must contain which goods are sold by the sales representative on behalf of the trading company ISG Company s.r.o., in its in my name and on her behalf. It also applies to the selling company that the authorized representative of IISG Company s.r.o. , acting in the name and on behalf of ISG Company s.r.o. based on the contract on commercial representation. These entities are defined in letters bb) of this point
b) sales point of the trading company ISG Company s.r.o., forming its sales network is / are:

ba) retail stores of the trading company ISG Company s.r.o., which operate under their own trade name and which are an organizational part of it,

bb) retail stores operated by contractual sales representatives of the trading company ISG Company s.r.o. under their own business name, but only if they act in the name and on behalf of ISG Company s.r.o. , which is
indicated to be authorized dealers of ISG Company s.r.o. or which are marked in addition to the trade name of the sales representative with the logo and trade name of the trading company ISG Company s.r.o.

c) the buyer is:
ca) buyer - consumer:a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or professions / in accordance with § 2 letter a) of the Act on Consumer Protection as amended /, purchased equipment, or its accessories from the trading company ISG Company s.r.o. at its point of sale according to letter b) of this article for its personal use or for the needs of members of its household,
cb) buyer - entrepreneur: pthe entrepreneur is (i) a person registered in the commercial register, (ii) a person who does business on the basis of a trade license, (iii) a person who does business on the basis of a license other than a trade license according to special regulations, and (iv) ) a natural person who carries out agricultural production and is registered to the records according to a special regulation./ in accordance with §2 paragraph 2 of Act No. 513 / 1991 Coll. Commercial Code /.The buyer - an entrepreneur acknowledges that the terms of the Guarantee (including the guarantee period) may be different from the terms of the Guarantee for the consumer on relations between the seller, the buyer - the entrepreneur are governed by the provisions of Act No. 513/1991 Coll., Commercial Code. The warranty period for the buyer - entrepreneur is 12 months.

d) purchase (sale) of equipment and its accessories - acquisition of equipment and its accessories, which buy acquisition from the ownership of the trading company ISG Company s.r.o. in terms of changing the provisions,
e) warranty repair - repair that is required or performed during the warranty period, provided for the device and its accessories in terms of the guarantee letter. The term "warranty repair" is also understood to be a repair that has responsibility based on a claim for a defect existing at the time of taking over the equipment and its accessories by the buyer,
f) place of application of buyers' complaints - sales point of the trading company ISG Company s.r.o., on which the buyer is entitled to exercise his right to claim a defect in the equipment and its members within the warranty period according to this complaint procedure,
g) complaint - application of liability for defects equipment and its accessories to the buyer from the seller,
h) handling of the complaint - completion of the complaint procedure, handing over the repaired device and its accessories, exchanging the device and its accessories, returning the purchase price of the device and its accessories, paying an appropriate discount on the price of the device and its accessories, a written request to taking over the fulfillment or justified rejection of the claim,
i) professional assessment - written statement of an expert in accordance with Act No. 382/2004 Coll. on experts, interpreters and translators as amended, or the opinion of an authorized, notified or accredited person in accordance with Act No. 264 /1999 Coll. on technical requirements for products and on conformity assessment and on amendments
some laws as amended or Act No. 133/2013 Coll. on construction products as amended, or the opinion of a person authorized by the manufacturer to carry out warranty repairs (hereinafter also referred to as "the person's determination"),
j) exchange of goods - exchange of equipment for equipment of the same brand and type; if the company ISG Company s.r.o. no longer offers a device of the same brand and type, or a buyer with an exchange for a device of the same brand and type does not agree, the exchange will take place in accordance with article 16 points 3 and 4 of this complaint procedure.
How to II
Responsibility of the seller

Article 4
1. ISG Company s.r.o. as the seller is responsible to the buyer for the fact that the device and its accessories, which they bought from its property at one of the sales points in the sense of article 3 letter b)
a) it has the required quality and utility properties, the production company has operational and technical parameters, and its use for the specified purposes has been approved in accordance with the relevant generally binding legal regulations in the territory of the Slovak Republic
b) corresponds to the health, hygiene and other conditions established therein, according to generally binding legal regulations,
c) is without defects
d) the price charged was valid at the time of its sale
2. The seller's responsibility according to point 1 of this article in the event that there is an increase in the quality of the devices and their accessories, which the buyer bought at the point of sale, at reduced prices within the sales promotions, which allow them a discount from their purchase price, within which their sale to the buyer subject to the fulfillment of special conditions.
3. When selling, it is obligatory for the point of sale to give the buyer documents about the spa equipment and its accessories: invoice (or receipt), warranty list, user manual
Article 5
Buyer's right to claim

1. The buyer has the right to claim a defect found on the purchased equipment and its ownership. This right of the buyer does not apply to the defect of the device and its accessories, for which he is not responsible.
2. If it is a defect in the equipment, the buyer is obliged to exercise his right to claim a defect in the equipment purchased by the buyer without undue delay after he has had the opportunity to view the purchased equipment, but at the earliest within 24 months from the date of receipt of the goods by the buyer (i.e. in warranty period) If the defect is not pointed out within this period, the seller's right to remove the claimed defect expires.
3. If the buyer does not use his right to claim a defect of the equipment purchased from him with the seller during the warranty period, this right of his will expire. Complaints about the defects of the purchased equipment, which the buyer applies to the seller after the end of its warranty period, are not taken into account.
4. The seller's point of sale, where the buyer makes a claim, is obliged to issue him a written document confirming the application of his claim.
5. The proof according to point 5 of this article must be submitted to the point of sale and issued to the buyer already when applying for his claim, even if the claim cannot be satisfied on the spot and immediately or in its entirety, as well as if it does not satisfy the buyer's claim at all. The details of this document are set out in more detail in Article 15 of the claim
order.
6. The previous one is obliged to issue a written document about processing the claim within 30 days from the date of application of the claim.
Article 6
1. The seller is liable to buyers for defects of the sold equipment and its accessories from his possession, which:
a) existed when they were taken over by the buyer,
b) occur after their taken over by the buyer during the warranty period, which he did not provide to the buyer directly
c) the seller provided in his warranty letter to them,
2. The seller is not liable to the buyer for defects
a) Which arose after the expiration of the warranty period or which the buyer applied only after its determination, with another case, when the buyer proves in the warranty certificate that a longer warranty period was used,
b) If the buyer has not verified by means of a warranty letter or in another reliable way that the claimed device may possibly be equipped with other accessories, purchased from the owner of the beginner and that the warranty period has not yet expired based on this,
c) devices and their members who made a purchase from the company's sales representatives ISG Company s.r.o., who sold them from their property or from the property of their other business partners (that is, not from the property of the ISG Company s.r.o.) under any proper name or under the trade name of these partners, on its own or their account, regardless of the sources from which the devices sold come from or have been acquired. In the event that he is liable to the buyer for the defects of the person who sold it to him (or his business partner, on whose behalf, on behalf of and on whose behalf account during its sale).

Article 7
The warranty does not cover equipment defects and its accessories, which after taking them over:
a) caused by the buyer or another person by its mechanical or other damage or, caused by their procedure damaged in case of force majeure
b) resulted from improper use, unauthorized use for purposes other than those for which these signs are intended, or their use in connection with other devices that are manufactured or sold by, do not allow or recommend,
c) arose as a result
ca) arbitrary modifications and authorized ones carried out other than as part of the complaint procedure by warranty repair in accordance with the provisions of the complaint procedure or in services other than advance payments specified in the warranty certificate
cb) other obvious non-professional interventions in them or any other method of treatment that was stated contrary to the instructions and warranty conditions / used by the buyer by storing, using or storing the equipment in a humid environment, chemically aggressive or otherwise unsuitable environment, storage or storage in places with such an environment /
d) in other cases specified in the warranty letter and instructions of their manufacturer,

Article 8
Terms for making a complaint
1. The warranty period begins on the day the equipment and its accessories are taken over by the buyer at the seller's point of sale where they bought it, and unless a longer warranty period has been expressly provided to the buyer in the warranty certificate, the warranty period is 24 months .
2. If the manufacturer's warranty period applied to the device and its accessories is longer than the warranty period specified in Article 8 point 1 of the complaints procedure, this longer warranty period set by the manufacturer must be explicitly confirmed by the seller in the relevant warranty certificate .
3. The warranty list contains the type of device, date of sale, identification of the seller, the content of the warranty, its scope and conditions, the length of the warranty period and the information necessary to apply the warranty.
4. When replacing the claimed device with a new one, the new warranty period starts to run from its receipt. The replacement of only some parts of the claimed device is required for repairing the device.
5. Provision of point 5 of this article is similarly applied to additional and supplementary equipment.
6. The warranty period does not include the time between the day when the buyer asserts his right from liability for defects with the seller and the day from which the buyer was obliged to purchase the repaired device or its accessories or additional equipment to take over.
How to III
Exercising the right of liability for defects.
Proceedings on the buyer's complaint

Article 9
Place to make a complaint

1. The buyer is entitled to exercise his right to complain about device defects, primarily at the distributor ISG Company s.r.o. , seat: Palanok 1, 949 01 Nitra.
2. If the buyer cannot exercise his right according to point 1 of this article, he is entitled to apply his claim of a defect in the device or its belonging to the seller, at any other point of sale.

Article 10
How to apply for a claim and procedure for its handling

1. To exercise his right to claim a defect from the seller of the purchased equipment, the buyer must submit a receipt or other accounting (tax) document about his spa (e.g. invoice), a complete and unaltered warranty certificate confirmed by the seller and a completed claim form
2. When exercising his right to claim a defect in the equipment, the buyer is obliged to submit the equipment purchased from him to the seller along with the documents according to the previous point of this article.
3. A previous unrecognized claim made after 12 months from the purchase of the equipment (i.e. the seller rejected the claim), if the buyer

a) the application of the claim is delayed after the determination of the specified warranty period or if the discovery of this condition for reasons on it is not possible on the part of the buyer because he did not present the document required when applying for a claim by the buyer
b) presents the device claimed by him to the seller without any of its missing parts or, if it is to be a solution, also without some parts of its accessories with which it was sold to him,

Article 11
Persons authorized at the seller's point of sale to receive complaints

1. The buyer's complaint in accordance with the changing articles of this complaint procedure and upon fulfillment of the conditions establishing the conditions, receives and equips at the sales points of the seller an employee designated for receiving and handling complaints from buyers (hereinafter referred to as the "person authorized to handle complaints").
2. A person authorized to handle complaints must be present at the seller's point of sale throughout its operating hours.
Article 12
Deadlines for handling complaints

1. The buyer has the right to have the person authorized to furnish it decided without undue delay within 30 days from the date of the complaint.
2. Deadlines for processing the claim: The person authorized to process the claim is obliged to specify the method of processing the claim, if he is authorized: a) in simple cases immediately
b) in in complex cases, at the earliest within 3 working days from the day the claim is made,
c) in justified cases, especially if they have a complex technical evaluation of the condition of the equipment, within 30 days from the date of application of the claim

3. After determining the method of processing the claim, the claim will be processed:
a) in one case immediately,
b) in justified cases, the complaint can be processed within 30 days from claims application
After the expiry of the deadline for processing the complaint, the consumer has the right to withdraw from the contract or has the right to the first device for a new device.

4. If the buyer's claim for equipment defects is made within the first twelve months of purchase, the claim may be rejected only based on the results of a professional assessment; regardless of the result of the expert assessment, the buyer cannot be required to pay the costs of the expert assessment or other costs associated with the expert assessment.
5. If the buyer makes a complaint about equipment defects after twelve months from the purchase and the seller has rejected it, the person who handled the complaint is obliged to indicate in the document on the equipment of the complaint who the buyer can send the claimed equipment to for expert assessment. If the claimed device is sent for expert assessment by a person designated by the manufacturer or a previous person to carry out warranty repairs, the costs of the expert assessment, as well as all other costs related to the team, will be borne by the ongoing without the subsequent result of the expert assessment. If the buyer proves the seller's responsibility for the defect through a professional assessment, he can apply the claim again; the warranty period does not expire during the performance of the expert assessment. The previous buyer is obliged to pay within 14 days from the date of re-application of the claim all costs incurred for the expert assessment, as well as all costs related to the team purposefully spent
costs. A renewed claim cannot be rejected.
Article 13
Procedure in the event of non-compliance with the legal deadline for processing a claim

If it is not possible to handle the complaint by the buyer within the established statutory period of 30 days in accordance with Article 12 point 3 or, if it is not equipped within this period in its meaning without the buyer's fault or request, it is necessary to carry out after the expiration of this period, to proceed with its equipment in accordance with this article, as if it were a defect that cannot be removed.

c) complains about defects for which, according to this complaint procedure, the buyer is not responsible for established therein or legal regulations.

4. If the buyer makes a complaint, the seller or a person designated by him is obliged to pay the buyer about his rights according to Act no. 40/1964 Coll. - Civil Code. On the basis of the buyer's decision, which of these legal buyers pays that he is obliged to carry out the required method of settlement of complaints, within the time limits according to Article 11 of the complaints procedure.

Article 14
1. The seller is obliged to always write a protocol with the buyer on the application of his complaint, even if, for the reasons established in this complaint procedure, the application of the complaint is necessary from the beginning, so that he cannot recognize it.

2. The buyer fills out the complaint protocol according to the following instructions.

In all cases, the seller must always state in the complaint protocol, in addition to filling in all the basic requirements relating to the buyer and to the subject of his complaint and stating his identification data (brand atype, production number, date of application of the claim) also:
- description of the defect reported by the buyer,
- also in any mechanical condition, the device or its accessories are taken over by the buyer / or there are no visible signs of mechanical or other damage on it or its belongings, or if any of its parts are missing
- whether the device also transfers its accessories /,
- to what extent - description and number of pieces
- whether he found other defects on the claimed device or its belongings than those stated by the buyer
- device purchase date
- IMEI number of the device
- protocol issue date
- personal identification data of the buyer / name, telephone contact, email, address for device delivery

3. The seller is obliged to issue a copy of the protocol to the buyer as confirmation of when he will exercise his right to claim. With the online form, both parties will receive an email. The previous takeover of the mentioned device, if it also found other defects on the claimed device or its belonging than those stated by the buyer The buyer is obliged to take over the claimed device or its accessories from seller.

Article 15
1. If the person authorized to deal with the complaint previously found out that the complaint was submitted by the buyer on time, within the specified warranty period, and that the defect complained of by the buyer is a defect for which he represents an ongoing one, the buyer has the right if it concerns:
a) removable defects
aa) that such a defect is free of charge, timely and properly removed and manufactured and obligatorily removed without undue delay, but at the latest within the specified legal period;
ab) the buyer may demand that the seller replace the claimed device and, if the defect concerned only some of its components, that this defective part be replaced, if the former did not incur disproportionate costs in view of the price of the goods or the seriousness of the problem;
ac) to withdraw from the contract, if the buyer cannot properly insist on the reoccurrence of the defect after repair or due to a larger number of defects. For the reoccurrence of the defect after repair, it will be changed when the same defect, which was removed at least twice during the warranty period, will occur again. A greater number of defects is considered when the goods have at least three removable defects, while each ofthese defects prevent the proper use of the goods.
ad) for a reasonable discount from the price of the item in accordance with §2 Consumer Protection Act;
ae) the seller can always instead removal of the defect, replace the defective device with a flawless one, if it does not cause serious difficulties for the buyer.
b) irreparable defects
ba) of the device claimed by him
bb) to withdraw from the contract and return the paid purchase price, if the defect cannot be removed and the gate of its proper use,
bc) for a reasonable discount from the purchase price of the claimed device, if the device was sold at a lower price or the used device has a defect for which the payer is responsible, the buyer has the right to a reasonable discount instead of the right to the first item. In in the event that the device was presented at a lower price because it has defects that do not prevent its use for the intended purpose (in which case it is necessary to notify the buyer of these device defects in advance, unless the device defects are not already available from (the nature of the sale) of the device), it is not possible to claim a defect in the device for which the device was presented at a lower price (it exists because of the existence of these devices, a discount from its price was established by the buyer in the same way when the device was sold).
2. In cases in which, on the basis of a valid complaint, device defects entitle the buyer to the right to his first for a defect-free device, this ongoing exchange for a device of the same brand and type.
3. If the seller does not have the same two brands and types available on the device, he is obliged to start buying the purchase price for which he will buy it from him on the condition that the buyer withdraws from the purchase contract and this defective device to the previous at the same time returns; (the above applies only if it is not a case within the meaning of letter c) point 1 of this article.
4. If the buyer does not agree to exchange the defective device claimed by him for a faultless device of the same brand and type, the seller is entitled to pay the buyer the purchase price, which he will pay for it, if the buyer withdraws from the contract and at the same time returns it to the seller claimed device.
5. The provisions of this article shall also apply appropriately to accessories and additional equipment during the warranty period.
Article 16
1. If the buyer, in accordance with the provisions of the complaints procedure and the provisions of the applicable legal regulations, is obliged to prevent the claimed device or other device (e.g. in the case of replacement) from the initial one or in progress in accordance with the provisions of the advertising regulation or with valid legal regulations. to call for the equipment to be taken over, the buyer is obliged without unnecessary delay at the latest within the period specified in point 2 of this article of this equipment from the start-up at the relevant point of sale or at another place, if it follows from the provisions of the complaints regulation or from take over the provisions of the relevant applicable legal regulations or from the call that is in progress.
2. If the buyer does not take over the device in accordance with the provisions of point 1 of this article within 15 days from the day on which he was toldnity preceded the device was created or from the date of delivery of the invitation began to apply for the takeover of the device, it is necessary to make authorized this device in a public warehouse or at another. custodian at the buyer's expense, or may pay after notification to the buyer's account in accordance with section § 592 of the Civil Code
3. In the event that the buyer does not take over the equipment within the period specified in the previous point, the seller is entitled to charge the buyer effective costs. For the storage of equipment, a flat-rate compensation for costs incurred in the amount of EUR 1.66 for each, including the initial day of storage, in the event that the buyer does not take over the equipment within 15 days from the expiration of the period specified in point 2 of this article, is validly authorized in accordance with the provision §592 of the Civil Code, on the account of the buyer of the device, sell it in a suitable way and offset against the purchase price the total amount of compensation for the expenses incurred in the sense of this point, as well as other views towards the buyers
4. The provisions of this article shall also apply appropriately to accessories and additional equipment.
Part IV
Common, Transitional, Final and Cancellation Provisions
Article 171. The consumer, at the moment of confirmation of the order by the executor implemented through the web interface of the store, agrees with the seller's complaint conditions. The buyer sending orders to the seller confirms that he has read the complaint procedure and agrees with it in its entirety, and at the same time confirms that was properly informed about the conditions and method of claiming the goods, including data on where the claim can be applied, and to exercise the warranty authorization in accordance with section § 18 par. 1 of Act no. 250/2007 Coll. on consumer protection and amending Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended (hereinafter referred to as the "Act"). reserves the right to any change to its provisions while respecting the legal provisions of the relevant legislation. 3. The seller's complaint procedure in accordance with the provisions of § 18, paragraph 1 of Act no. 250/2004 Coll. on consumer protection and amendment of Slovak National Council Act No. 372/1990 Coll. about offenses as amended, properly and timely informs the consumer about the conditions and method of exercising rights and responsibility for defects, including information on where complaints can be made and warranty repairs performed. 4. The provisions of the Civil Code, the Consumer Protection Act and other related generally binding legal regulations shall apply to matters not expressly regulated otherwise in these advertising regulations. Article 18 5.

This complaint policy takes effect on March 22, 2022

ISG Company s.r.o. , Palánok 1, 94901 Nitra

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